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Contact information

If you have any questions or concerns, feel free to reach out to us!

Instagram and Tik Tok: hihi_mochi

Phone:(916)-873-6262

Hihimochi2@gmail.com 

Return Policy

We want you to be completely satisfied with your purchase

Return Window

You have the right to return items within the specified timeframe. The return period starts from the date you receive your order.

30 days from the date of delivery to initiate a return.

Return Conditions

Items must be:

  • In original condition and packaging
  • Unworn, unwashed, and undamaged
  • Include all original tags and labels
  • Accompanied by proof of purchase

How to Return

To initiate a return:

  1. Contact our customer service team
  2. Receive your return authorization and shipping label
  3. Package items securely in original packaging
  4. Ship using the provided label

Refunds & Processing

Refunds will be processed to your original payment method within 5-10 business days after we receive your returned items. Shipping costs are non-refundable unless the return is due to our error.

Exceptions

The following items cannot be returned:

  • Personalized or custom-made items
  • Perishable goods
  • Digital downloads
  • Gift cards
  • Blind Boxes/Bags
  • Collectible Goods
  • Any BOGO transactions or promotions with free items

Need Help?

Have questions about returns? Our customer service team is here to help.

Contact Support
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