Labubu Pop Mart – My Store

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Return Window

You have the right to return items within the specified timeframe. The return period starts from the date you receive your order.

30 days from the date of delivery to initiate a return.

Return Conditions

Items must be:

In original condition and packaging
Unworn, unwashed, and undamaged
Include all original tags and labels
Accompanied by proof of purchase

How to Return

To initiate a return:

Contact our customer service team
Receive your return authorization and shipping label
Package items securely in original packaging
Ship using the provided label

Refunds & Processing

Refunds will be processed to your original payment method within 5-10 business days after we receive your returned items. Shipping costs are non-refundable unless the return is due to our error.

Exceptions

The following items cannot be returned:

Personalized or custom-made items
Perishable goods
Digital downloads
Gift cards
Blind Boxes/Bags
Collectible Goods
Any BOGO transactions or promotions with free items

Need Help?

Have questions about returns? Our customer service team is here to help.

Contact Support